Frequently Asked Questions

General Questions

1. What services does your AI automation agency offer?

At Xentix.AI, we specialize in building fully automated systems that help businesses scale faster, convert more leads, and save hundreds of hours in manual work — all without the tech headache. Our services include:

  • AI-powered lead nurturing with email & SMS automation

  • Intelligent client onboarding workflows

  • Calendar booking & missed-call text-back systems

  • CRM setup with smart tagging and automation

  • Multi-channel communication flows

  • Review generation, retention reactivation, and performance dashboards

  • HIPAA-compliant setups for regulated industries like legal and healthcare

We don’t just build — we set up everything for you and manage it so your business runs smoother, faster, and more profitably.

2. Do I need a large amount of data to use AI?

Not at all. Most small to mid-sized businesses already have enough activity and client interactions to benefit from automation and AI systems. We use intelligent triggers and proven workflows (pre-built and customized for your niche) to get you results fast — no massive database needed.

Our automations are designed to work from day one, even with a modest client list or basic inbound lead flow.

3. How long does it take to develop an AI solution?

Our fully done-for-you automation builds are launched in as little as 7–14 business days depending on the package. We handle everything — from the intake forms, booking flows, CRM setup, to the automated follow-ups and reporting dashboards.

No long wait times. No complex learning curves. You can start benefiting from automation within two weeks of signing up.

4. Is my data secure with Xentix?

Yes — 100% secure.

We build all systems using enterprise-grade security, including HIPAA compliance for medical and legal use cases. Your customer data is encrypted, securely stored, and never shared or accessed without permission.

At Xentix.AI, we treat your client data with the same care we treat our own: with privacy, encryption, and top-tier protections.

5. Can Xentix.AIintegrate AI into our existing systems?

Absolutely. Our team is experienced in integrating our automations into the tools you already use — from CRMs and calendars to payment gateways and contact forms.

Whether you’re using Clio, Calendly, Stripe, LawPay, Google Workspace, or another system, we build seamless integrations that make your current systems smarter, faster, and automated — without needing to rebuild from scratch.

AI Solutions

1. What types of AI solutions do you offer?

At Xentix.AI, we offer fully managed AI solutions tailored for small businesses and service professionals. These include:

  • AI-powered client intake and onboarding

  • Automated lead nurturing via email/SMS/chat

  • AI-based follow-up and reactivation flows

  • Smart review request systems

  • AI-driven performance dashboards

  • White-labeled AI assistants for customer service

We deliver prebuilt, fully customizable systems — no coding, no guesswork.

2. How can AI solutions benefit my business?

AI can dramatically reduce manual tasks, increase revenue, and improve customer retention. With Xentix.AI AI solutions:

  • You close more leads faster

  • No follow-up gets missed

  • Staff productivity increases by 30–50%

  • Businesses report an average 2–5x ROI within the first 90 days

You’ll spend less time chasing leads — and more time closing them.

3. Are your AI solutions customizable to specific business needs?

Yes. Every solution we provide is custom-built for your niche, whether you're in legal, med spa, dental, real estate, or another service-based business. We adapt:

  • Client journeys

  • Communication flows

  • Lead tagging & CRM setups

  • Appointment logic

  • Staff assignments

You get a tailored system, not a generic template.

4. How long does it take to implement an AI solution?

Most clients are fully set up within 7 to 14 business days. Our process is streamlined:

  • Discovery call

  • Build & brand your system

  • Testing and deployment

  • Live in under 2 weeks

You get speed without sacrificing quality.

5. Is technical expertise required to manage your AI solutions?

Not at all. Our systems are built to be plug-and-play, with simple dashboards and smart automations. We train your team and provide ongoing support. You don’t need to know tech — you just run your business, we handle the AI.

Integration & Deployment

1. What is the process for integrating AI solutions into existing systems?

We integrate your AI solution with tools you already use — like Google, Calendly, Stripe, Clio, Mailchimp, or LawPay. The process:

  • System mapping

  • Custom API or native integration

  • Workflow testing

  • Launch with zero disruption

We make everything talk to each other seamlessly.

2. How long does deployment of an AI solution typically take?

We aim to launch your system in 7–14 days, fully branded and tailored to your workflow. Larger or multi-location businesses may require up to 21 days, but most projects are ready in under two weeks.

3. Will there be any downtime during integration and deployment?

No. We build and test everything in a staging environment, so your current operations are never affected. Once ready, we go live in a smooth handoff — no disruption, no downtime.

4. Can your AI solutions scale as our business grows?

Absolutely. Whether you’re a solo operator or a 50-person practice, our solutions scale with you. We can:

  • Add users

  • Expand CRM segmentation

  • Route leads across teams or locations

  • Customize dashboards and KPIs

  • You grow — your automation grows with you.

5. Do you provide support after integration and deployment?

Yes — support is built in. Every plan includes:

  • Real-time support via chat and email

  • Onboarding guidance for your team

  • Update alerts and performance checks

  • Option to upgrade to VIP support with dedicated success reps

We're with you long after launch.

Technical Support

1. What kind of technical support do you offer for AI solutions?

We provide:

  • Email & in-app chat support

  • Dedicated onboarding and troubleshooting help

  • Regular system health checks

  • Access to a private help desk portal

  • And for premium tiers — a dedicated success advisor.

2. How quickly can I expect a response to a technical issue?

Our average response time is under 1 business hour during U.S. hours. For critical issues, we escalate immediately. We prioritize your uptime.

3. Do you offer remote assistance for technical problems?

Yes. We can log in remotely, diagnose issues, and walk you through solutions live — or fix them for you. No waiting, no confusion.

4. What happens if an AI system update causes a technical problem?

We rigorously test updates before release. But if anything does go wrong, our team is alerted immediately, and your system is rolled back or fixed at no cost to you. We also notify you of all changes before implementation.

5. Is there a dedicated account manager or specialist assigned?

Yes — clients on the Growth or Elite plans receive a dedicated AI automation specialist who oversees your build, integration, and success milestones.

FOLLOW US

Our Location

16192 Coastal HWY, Lewes DE 19958

Copyright 2025. Xentix.AI. All Rights Reserved.